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Farris Customer Satisfaction Survey
Help us help you!
Please complete and sumbit the survey form below by providing your assessment to our level of performance to each question. Simply click on the appropriate answer (lowest left, highest right) and click the submit button at the bottom of the page.

 

Customer Satisfaction Survey

(Required)  Name:  
(Required)  Company:  
(Required)  Email:  
Below Industry Standard Meets Industry Standard Exceeds Industry Standard
Farris provides sizing and selection via proprietary software; Sizemaster. Do you find this:
Farris markets products through Representative Distribution channel. Is it:
Farris has a number of e-commerce Customer Service tools. Are they:
Is Farris' overall product quality:
Is Farris' "on-time" delivery:
How would you rate the "technical" level of Farris and/or local Representative in response to inquiries:
How would you rate the response time from Farris/Representatives to requests (quotes, technical support, information, etc):
How would you rate the call frequency (visits) from Farris and/or local Representative:
How would you rate the pricing for Farris products in your area:
How would you rate the ability for conversions of Farris products:
Farris has inventory available at the factory and with assemblers throughout the world. Have you found inventory support:
When a problem arises with our products has our resolution been timely:
In attending Farris product and sizing seminars have they been:
After-Market support being provided by your local Representative/Assembler is:
Farris Assembler and Designated Repair Center network provides a local stocking capability that meets rush delivery requirements. Is it:
Local Farris assemblers have certified repair facilities that are:
Technical support received from Customer Service Representatives is:
Farris sales and technical literature is:
As a valued customer, what do you feel we can do to improve our service to you?

For more information call 440- 838-7690 or email farris@curtisswright.com

 

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